RETURN & REFUND POLICY
- OPTION TO AVAIL REFUND OR LATE DELIVERY IF PRODUCT YOU CHOOSE GOES OUT OF STOCK
Fashion-RAP makes every effort to ensure all products are in stock but in the unlikely event that we do not have product of your choice, the “Out of Stock” label will be shown on the image of the product and the user will have the option to receive notification when the product is back/refilled in stock. In case the product chosen by user becomes out of stock, we will contact you and offer either refund or a later delivery if possible.
You are authorized to download a single copy of purchased content contained on the website for your personal, non-commercial uses, provided that you maintain the copyright and other notices contained in that content. This excludes products available with premium licenses. Please consult our licenses page for more information.
- NO CANCELLATION OF ORDER ONCE DESPATCHED FROM WAREHOUSE
The official confirmation order email sent by us will include the tentative delivery time for your purchase. When your order is ready to be dispatched, we will provide the exact delivery date or a tentative timeframe. For delivery time, we always endeavor to make the delivery within time mentioned at the time of order, for any delays we inform via email but in any case, do not accept cancellation of order once dispatched from warehouse.
- PLEASE MAKE ANY CHANGES TO ADDRESS BEFORE INVOICE IS ISSUED.
In case of non-delivery, owing to the fault of a user such as provision of a wrong delivery address, additional charges if any would be borne by the customer for re delivery. Please note that Change in address is possible, only if product has not left the warehouse. Change in address is not possible once invoice is raised
Please note we only deliver the products ordered to the stipulated delivery address of a user shown in its registration data but we do not offer any service to assemble, install the product.
- NO CANCELLATION OF PRE-ORDERS
The products which are not in stocks such as a new product or out of stocks, then we are open to take pre- order bookings, such bookings will be entertained as an enquiry and no advance payment will be made through our website.
Once we receive your enquiry, we will check with the warehouse and artisans the estimated delivery time and inform you on email for approval. Once you approve the delivery time we will raise invoice and request 50% amount to confirm the order, the products/ order will be dispatched only once 100% payment against product/order is received by Fashion-RAP.
Once order is confirmed it can’t be cancelled, as this product is made for you and booked for you, in case of cancellation no money will be refunded or adjusted
- REFUND / CANCELLATION / EXCHANGE
We believe in giving our customers high quality products and extraordinary customer services. Before shipping the products to the customers, the shipments are carefully and cautiously inspected before these leave our warehouse. .
For order related enquiry, damaged product, non-deliveries, wrong deliveries, please write to us and our authorized representative will contact you shortly. For easier & faster response, kindly mention your Order No# and title in the subject of email, for a quick attention in such matters you are requested to copy email to firstname.lastname@example.org
Although our shipment policy takes due care while dispatching the products, but in the unlikely event if you receive your product in damaged condition, you should send us the details of the damaged product with the photo of the product. In such case you may write to us on our email email@example.com within 24 hours after receiving your order attaching the photos of the damaged or wrong product. We will endeavor to supply another piece of the same product within 15 days from receipt of damaged orwrong product at our warehouse/office. You may use our notified courier agency to courier back the damaged product. Such exchange is only available incase user receives damaged/broken product or when a product is shown defective in functionality or a completely wrong product has been delivered to a user.
Our notified courier / delivery company may be used to send back the product to our office at a cost that will be reimbursed to you. If you choose exchange of product and the product is available with us in stock, we will ship the product to you within 15 days of receipt of the damaged/defective product to you. In case you claim refund, we will refund the amount paid for the said product within 10 working days from receipt of damaged or wrong Products. The refund will be made to your bank Via NEFT to your bank account or courier youcheque only favouring the name on the order / Invoice
Please remember that our products are handcrafted by artisans, and every piece of art may have a slight variation. Thus, an irregular print or a slight variation shall not be considered as a defect.
In case of Layby order, once order is booked by paying advance as per lay by terms, no money shall be refunded in case of cancellation of order.
- LAY BY ORDERS
Layby order is the scheme which can be applied on selected products to promote the sales and assist customer where customer can pay 40% of the product cost and just book the product and rest balance 60% of the products cost and taxes can be paid in maximum 2 installments (consecutive months) and once Fashion-RAP received 100% order value i.e. product cost, taxes and if any extra transport charges, then only the product/order will be dispatched. In this case installment date will be same as the date of booking and next agreed installments shall be deemed due on the same dates of two consecutive months.
If there is non-payment or delay of installment in lay by order, the order shall be deemed as cancelled and no money will be refunded, this will also allow us immediately to sell the product to anyone else at own price and terms.
- GST CANNOT BE REFUNDED
Please note that once Invoice is generated and order is confirmed, in any unfortunate event of cancellation or return of products GST shall not be refunded.
Cancellation is possible only if product has not left the warehouse, paid GST will be deducted from the Invoice value and balance money can be returned by cheque or NEFT, such payment return may take 10 working days.
- UNFORESEEN EVENTS
For easier & faster response, kindly mention your Order No# and title in the subject of email, and mail it to firstname.lastname@example.org For a quick attention in such matters you are requested to copy email to ………………………